Privacy Policy
This policy explains how ECM Physiotherapy handles personal information connected with this website.
Who is responsible for your information?
ECM Physiotherapy is responsible for personal information collected in connection with this website. You can contact us at 55 Higher Parr St, Saint Helens WA9 1AD, by email at [email protected], or by calling 07896 339492.
Information we collect
If you make an appointment request, the website asks for your name, email address, contact number, selected service, appointment date and time, affected area and any additional information you choose to provide. Some of this information may reveal details about your health.
When the contact form is enabled and submitted, your name, email address, contact number and details are transmitted to our website server and sent to [email protected] using IONOS SMTP. IONOS processes the message as our email provider and the delivered enquiry is retained in the clinic mailbox. The website does not save contact enquiries to a database. Until email delivery and bot verification are configured, the form remains disabled and you can contact us at [email protected] or 07896 339492.
How we use information
- To respond to enquiries and appointment requests.
- To arrange and administer appointments and provide relevant physiotherapy services.
- To communicate with you about your enquiry or appointment.
- To meet legal, professional and administrative obligations.
Depending on the purpose, we process personal information to take steps you request before an appointment, provide services, respond to enquiries, meet legal obligations, or pursue the clinic's legitimate interests in administering its services. Health information is special-category data; we process it only where necessary and where an applicable condition under the UK GDPR and Data Protection Act 2018 permits us to do so.
Booking and payment information
Appointment information is used to manage bookings and availability. The current website booking system holds booking information in server memory to manage appointments and does not provide a permanent clinical record. This website does not collect card or Klarna payment details. If you use a third-party payment provider, that provider handles relevant payment information under its own privacy terms.
Sharing and storage
We do not sell or rent your personal information. We share it only as needed with providers supporting website hosting and clinic administration, including IONOS for email delivery, with healthcare professionals where appropriate and lawful, or where disclosure is required by law. We do not use personal information for marketing without your consent.
Contact enquiries are retained in the clinic mailbox according to the clinic's retention practices and applicable business or legal obligations. Other information is kept only as long as necessary for its purpose and relevant legal or professional obligations.
Your choices and rights
Depending on the circumstances, you may have the right to request access to or correction of your personal information, ask for it to be erased or restricted, object to certain processing, or request a portable copy. Where processing is based on consent, you may withdraw that consent.
To exercise a right or ask a question, contact us using the details above. You may also raise a concern with the UK Information Commissioner's Office (ICO).
External services and future systems
The contact form uses Cloudflare Turnstile to help prevent automated submissions. Your browser connects to Cloudflare to load the challenge, and the challenge token is sent to Cloudflare for verification. Cloudflare may process technical and browser information for this purpose; its privacy information applies.
Other website resources, such as web fonts or the Klarna logo, are also provided by third parties and may cause your browser to connect to those providers. Their own privacy information applies to those connections.
If a separate patient application is introduced for assessments, treatment programmes or progress tracking, its privacy information will be provided for that service. This policy covers this public website and its booking and contact forms.
Related information
Read our Terms & Conditions and Booking & Cancellation Policy.